You’ll need to contact you ink supplier and get a replacement sent to you. Unfortunately, if a cartridge has been previously locked to someone else’s printer then you won’t be able to use them in your printer as the lock cannot be removed from a cartridge. This should resolve your issue and any new cartridges that you install won’t be protected however if you do install a compatible or remanufactured cartridge that has been previously protected by another printer, this will not work and you’ll need to get a replacement from your supplier. Please note that when your printer updates again, this setting could be auto enabled again so you can prevent updates by switching them off in the web services section. Click settings and disable cartridge protection. Note this down and type it into a browser search bar which will take you to your printer configuration page. For internet connected printers – Go to your printer and in the settings menu find your printers i.p address.Find the cartridge protection tab in the HP toolbox and click the disable cartridge protection option & save. For non-internet connected printers – Find the devices and printers section in your control panel, then select your hp printer.To remove, disable or bypass the cartridge protection setting on your HP printer you will need to use either the settings on the printer control panel (for printers not connected to the internet) or you will need the printers i.p address for printers that are connected to the internet. How to remove cartridge protection in 2 easy steps Unfortunately, this does also stop the use of compatible or remanufactured cartridges, however we are legally entitled to use a compatible or remanufactured cartridge if we choose to so there is a way of switching of cartridge protection and prevent the HP cartridges locked message from appearing. Also HP now provides a service called ‘instant ink’ where you pay a monthly fee instead of buying ink one cartridge at a time when you run out and this enables them to make sure you are purchasing genuine HP cartridges. To protect you as their customer and themselves as a business from counterfeit cartridges. ![]() Counterfeit cartridges, not to be confused with third party or compatible cartridges are completely fake copies of the original HP cartridges and are being sold as though they are the original HP cartridges. One of the largest issues that HP have as a business that costs them millions of pounds if not billions over the years is the problem with counterfeit or fake inks being produced and sold across the market. Whilst HP cares about their customers and your satisfaction, they also above all else are a business and need to protect themselves. This would mean that the printer is locked to instant ink services and any installed from that point would also be locked to the printer. The printer can also be locked if purchased a new printer that can be used on the instant ink service and the screen prompt asked you if you would like to use the service and you clicked yes. If you see the message HP cartridges locked and you are experiencing this issue then it’s very likely that you have recently had a printer update to enable cartridge protection or you have a brand new printer with this feature already built in. These updates can change the way your printer operates or as in this case add new features. With new printer models that are continuously connected to the internet, software and firmware (permanent software that is built into hardware devices) updates are routinely installed.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |